Terms of service

OVERVIEW

Effective Date: July 31, 2026

OVERVIEW

Welcome to HIVE PHIVE LLC (“HIVE PHIVE,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and any related content, features, or functionality (collectively, the “Services”).

By accessing, browsing, or using our website, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies referenced on our website.

If you do not agree with these Terms, you should discontinue use of our Services immediately.

These Terms constitute a legally binding agreement between you and HIVE PHIVE LLC. Please read them carefully before using our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent and warrant that:

  • You are at least eighteen (18) years old, or the age of majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • Any information you provide is accurate, current, and complete.

Certain features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.

You agree to notify us immediately of any unauthorized use of your account or any other security breach.

You are solely responsible for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

SECTION 2 - OUR PRODUCTS

HIVE PHIVE strives to provide accurate descriptions, specifications, pricing, and images for every product offered through our website.

However, we cannot guarantee that:

  • Product descriptions are completely free of errors.
  • Colors displayed on your device accurately represent the actual product.
  • Every product will appear exactly as shown due to lighting, manufacturing variations, or monitor settings.

All products are subject to availability.

We reserve the right to:

  • Modify product descriptions.
  • Change specifications or pricing.
  • Discontinue products.
  • Limit purchase quantities.
  • Refuse sales where permitted by law.

These changes may occur without prior notice.

SECTION 3 - ORDERS

Submitting an order through our website constitutes an offer to purchase.

We reserve the right to accept, reject, limit, or cancel any order at our sole discretion.

Reasons for cancellation may include:

  • Product availability
  • Pricing or typographical errors
  • Suspected fraud
  • Payment authorization issues
  • Errors in customer information
  • Orders that appear to be placed for resale or unauthorized commercial purposes

An order is not considered accepted until payment has been successfully processed and you receive an order confirmation from HIVE PHIVE.

If we cancel an order after payment has been received, a full refund will be issued using the original payment method whenever possible.

Please review your order carefully before completing checkout. Once processing begins, changes or cancellations may not be possible.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise indicated.

Prices are subject to change without notice.

Applicable sales tax, shipping charges, customs duties, import fees, or other governmental charges may be added during checkout where required by law.

By placing an order, you agree that:

  • Your payment information is accurate.
  • You are authorized to use the selected payment method.
  • You authorize HIVE PHIVE to charge your payment method for the full amount of your purchase, including applicable taxes and shipping charges.

We reserve the right to correct pricing errors, even after an order has been submitted. If a pricing error materially affects your order, we will notify you and provide the option to proceed with the corrected price or receive a full refund.

SECTION 5 - SHIPPING AND DELIVERY

Shipping estimates provided on our website are approximate and are not guaranteed.

Delivery times may vary due to factors beyond our control, including:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Supply chain disruptions
  • Natural disasters
  • High shipping volumes
  • Incorrect shipping information provided by the customer

Risk of loss and ownership of purchased products transfer to you once the shipment has been delivered to the shipping carrier.

Customers are responsible for providing accurate shipping information. HIVE PHIVE is not responsible for delays or losses resulting from incorrect addresses supplied during checkout.

Please inspect all shipments upon delivery. If your package arrives damaged, missing items, or appears to have been tampered with, contact us promptly so we may assist you.

Additional information regarding shipping, delivery times, and order fulfillment can be found in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through our website and Services—including but not limited to text, product descriptions, photographs, graphics, logos, icons, videos, audio, software, website design, page layouts, code, downloadable materials, trademarks, service marks, trade dress, and other intellectual property—is owned by or licensed to HIVE PHIVE LLC and is protected by United States and international copyright, trademark, and intellectual property laws.

Your use of our website does not grant you ownership of any intellectual property rights.

Except as expressly permitted by these Terms or applicable law, you may not:

  • Copy, reproduce, or duplicate any content;
  • Modify, adapt, or create derivative works;
  • Republish, distribute, sell, license, or commercially exploit our content;
  • Reverse engineer or attempt to access source code where prohibited;
  • Remove copyright or proprietary notices;
  • Use our trademarks, logos, branding, or trade dress without prior written permission.

Any unauthorized use of our intellectual property may result in civil or criminal penalties and other legal remedies available under applicable law.

All rights not expressly granted under these Terms are reserved by HIVE PHIVE LLC.

SECTION 7 - OPTIONAL TOOLS

Our website may provide access to third-party tools, plugins, payment processors, shipping providers, marketing services, or other applications that are not owned or controlled by HIVE PHIVE LLC.

These third-party services are provided for your convenience only. We do not monitor, endorse, or control these services and make no warranties regarding their availability, accuracy, security, or performance.

Your use of any third-party service is entirely at your own risk and subject to that provider’s own terms and privacy policies.

HIVE PHIVE shall not be liable for any damages, losses, or claims arising from your use of third-party tools, software, or services.

We reserve the right to add, modify, suspend, or discontinue any tools, features, or services offered through our website at any time without prior notice.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites, products, services, advertisements, or other resources that are provided solely for your convenience.

These third-party websites operate independently from HIVE PHIVE LLC.

We are not responsible for:

  • The content or accuracy of third-party websites;
  • Their privacy or security practices;
  • Products or services sold by third parties;
  • Any damages or losses resulting from your interactions with third-party websites.

Accessing third-party websites is done entirely at your own risk.

Before purchasing products or submitting personal information to any third-party website, you should review that website’s terms of service and privacy policy.

Any complaints or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH woo-commerce

HIVE PHIVE is powered by woo-commerce, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with HIVE PHIVE. By using the Services, you acknowledge and agree that woo-commerce is not responsible for any aspect of any sales between you and HIVE PHIVE, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release woo-commerce and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with HIVE PHIVE.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through our website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy explains how we collect, use, store, process, and protect your information when you use our Services.

By accessing or using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

While we implement commercially reasonable safeguards to protect your personal information, no website, server, or electronic transmission is completely secure. Therefore, we cannot guarantee absolute security.

For additional information, please review our Privacy Policy available on our website.

SECTION 11 - FEEDBACK

We welcome comments, reviews, testimonials, suggestions, ideas, photographs, videos, and other content submitted by customers (“User Content”).

By submitting User Content to HIVE PHIVE, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, publish, display, distribute, edit, translate, modify, and create derivative works from such content in any media now known or later developed.

You represent and warrant that:

  • You own or have the legal right to submit the content.
  • The content does not violate the rights of any third party.
  • The content is truthful and accurate.
  • The content does not contain unlawful, defamatory, obscene, hateful, fraudulent, or misleading material.

We reserve the right, but are under no obligation, to remove or edit User Content that violates these Terms or that we determine to be inappropriate.

You remain solely responsible for the content you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, inventory availability, shipping charges, transit times, or other information.

We reserve the right, at any time and without prior notice, to:

  • Correct errors or omissions;
  • Update or modify information;
  • Cancel orders affected by inaccurate information;
  • Refuse transactions resulting from pricing or inventory errors.

If your order is canceled after payment has been processed, we will issue a refund using the original payment method whenever possible.

We are under no obligation to update information on our website except as required by applicable law.

SECTION 13 - PROHIBITED USES

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Violate any applicable federal, state, local, or international law or regulation;
  • Infringe upon the intellectual property rights of HIVE PHIVE or any third party;
  • Upload or distribute malicious software, viruses, ransomware, spyware, or harmful code;
  • Attempt to gain unauthorized access to our website, servers, databases, or systems;
  • Interfere with the operation or security of our Services;
  • Use automated tools, bots, scrapers, or crawlers without our written permission;
  • Submit false, misleading, or fraudulent information;
  • Impersonate another individual or organization;
  • Engage in fraudulent purchases, chargeback abuse, or payment fraud;
  • Harass, threaten, abuse, intimidate, or discriminate against any person;
  • Use the Services for any illegal, harmful, or unauthorized commercial activity;
  • Collect or harvest personal information about other users without their consent.

Violation of these Terms may result in immediate suspension or termination of your access to the Services, cancellation of pending orders, and any other legal remedies available to HIVE PHIVE LLC.

We reserve the right to investigate suspected violations and cooperate with law enforcement authorities where required by law.

SECTION 14 - TERMINATION

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your access to our Services if we believe you have violated these Terms of Service, applicable law, or engaged in conduct that may harm HIVE PHIVE LLC, our customers, or our business operations.

You may discontinue using our Services at any time.

Termination of your access does not relieve you of any obligations incurred before the effective date of termination, including payment obligations for orders already placed.

Upon termination, your right to access and use the Services will immediately cease. Any provisions of these Terms that by their nature should survive termination—including, but not limited to, Intellectual Property, User Content, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution—shall remain in full force and effect.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our Services, website, products, and all related content are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

HIVE PHIVE LLC does not warrant that:

  • The Services will operate without interruption or error;
  • Defects or errors will be corrected;
  • The website or servers are free of viruses or other harmful components;
  • The Services will always be secure or available;
  • Information provided through the Services is complete, accurate, or current.

To the fullest extent permitted by law, HIVE PHIVE LLC disclaims all express and implied warranties, including but not limited to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Title;
  • Non-infringement;
  • Quiet enjoyment; and
  • Any warranties arising from a course of dealing, usage, or trade practice.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above limitations shall apply only to the extent permitted by law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HIVE PHIVE LLC, its owners, members, managers, officers, directors, employees, contractors, affiliates, licensors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Services or any products purchased through our website.

This limitation includes, but is not limited to:

  • Loss of profits;
  • Loss of revenue;
  • Loss of business opportunities;
  • Loss of goodwill;
  • Loss of data;
  • Business interruption;
  • Replacement costs; or
  • Any other commercial damages or losses.

Our total liability for any claim arising from or relating to these Terms, the Services, or any product purchased through our website shall not exceed the amount you paid for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to defend, indemnify, and hold harmless HIVE PHIVE LLC, its owners, officers, directors, employees, affiliates, contractors, agents, licensors, successors, assigns, and service providers from and against any and all claims, demands, actions, liabilities, damages, judgments, settlements, losses, costs, expenses, and reasonable attorneys’ fees arising out of or related to:

  • Your use or misuse of the Services;
  • Your violation of these Terms of Service;
  • Your violation of any applicable law or regulation;
  • Your infringement of any intellectual property, privacy, publicity, or other legal rights of another person or entity;
  • Any User Content or information you submit through our website.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with our defense of the claim.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, all of which shall remain in full force and effect.

If necessary, any invalid provision shall be interpreted or modified only to the extent required to make it enforceable while preserving its original intent as closely as possible.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure by HIVE PHIVE LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

Any waiver of a provision of these Terms shall be effective only if made in writing and signed by an authorized representative of HIVE PHIVE LLC.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies or legal notices published on our website, constitute the entire agreement between you and HIVE PHIVE LLC regarding your use of the Services.

These Terms supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether oral or written, relating to the Services.

If any ambiguity exists in the interpretation of these Terms, it shall not be construed against either party solely because that party drafted the Terms.

SECTION 20 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms of Service without the prior written consent of HIVE PHIVE LLC.

Any attempted assignment or transfer without our written permission will be considered invalid.

HIVE PHIVE LLC reserves the right to assign, transfer, or delegate these Terms and any rights or obligations under these Terms to another party without restriction, including in connection with a merger, acquisition, sale of assets, restructuring, or other business transaction.

SECTION 21 - GOVERNING LAW

These Terms of Service, and any separate agreements through which we provide Services to you, shall be governed by and interpreted in accordance with the laws of the state where HIVE PHIVE LLC is registered and operates, without regard to conflict of law principles.

You agree that any dispute, claim, or legal proceeding arising from or relating to these Terms, your use of our Services, or any products purchased from HIVE PHIVE LLC shall be resolved exclusively in the appropriate state or federal courts located within the applicable jurisdiction.

You and HIVE PHIVE LLC consent to the personal jurisdiction and venue of such courts.

Before filing any legal claim, you agree to first contact HIVE PHIVE LLC and attempt to resolve the matter informally.

SECTION 22 - HEADINGS

The headings and section titles used throughout these Terms are provided for convenience only.

Headings do not limit, expand, or otherwise affect the meaning, interpretation, or enforcement of any provision contained within these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

HIVE PHIVE LLC reserves the right to update, modify, or replace any portion of these Terms of Service at any time.

Changes will become effective when the revised Terms are posted on our website unless otherwise stated.

It is your responsibility to review these Terms periodically for updates.

Your continued access to or use of our Services after changes are posted constitutes your acceptance of the revised Terms.

If we make material changes that require notification under applicable law, we will provide notice through appropriate means.

SECTION 24 - CONTACT INFORMATION

If you have questions, concerns, or requests regarding these Terms of Service, please contact us.

HIVE PHIVE LLC

Trade Name: HIVE PHIVE LLC

Phone: (858) 337-5485

Email: sales@hivephive.com

Website: https://hivephive.com

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